Frequently Asked Questions
habazi FAQ — Answers to All Your Questions
From opening an account to withdrawing via bKash — find detailed answers to the most frequently asked questions about habazi here.
habazi is a safe and transparent online gaming platform for players in Bangladesh. Below we have answered your most common questions across five categories — account and registration, deposits and withdrawals, games and gameplay, bonuses and promotions, and safety and responsible gaming. If you do not find an answer, contact our 24/7 live chat support.
Account and Registration
To open an account at habazi, you just need an active mobile number and a valid email address. Fill in your name, mobile number, and preferred password in the registration form. The whole process takes only a few minutes. You must be 21 years of age or older.
No, each person may only use one habazi account. Creating multiple accounts with the same mobile number or email address is not allowed. This is part of our fair play policy. If the rule is broken, the accounts concerned may be suspended.
Go to the habazi Login page and click the "Forgot Password" option. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have trouble, contact our support team via live chat.
After registration, you need to verify your mobile number. Full verification of your habazi account may be required before making a withdrawal. The verification process is quick and easy — the necessary instructions are available through live chat.
Yes, habazi is fully mobile-friendly. The site can be accessed from the browser of any Android or iOS smartphone or tablet. All games, betting, and payment features are available on mobile without downloading a separate app.
Deposits and Withdrawals
Deposits to habazi from bKash or Nagad are usually completed instantly. The amount is added to your account balance within a few seconds of the transaction being confirmed. If there is ever a delay due to network issues, please let us know via live chat.
The minimum deposit amount at habazi is ৳300. This is the same for all payment methods — bKash, Nagad, Rocket, and Upay. You can start playing with a small deposit, which makes it very convenient for new players.
Withdrawal requests at habazi are usually processed within 30 minutes to 3 hours. The money reaches your number via bKash, Nagad, Rocket, or Upay — whichever method you choose. The minimum withdrawal amount is ৳500.
Yes, Nagad is one of the main payment methods at habazi. You can also deposit and withdraw using bKash, Rocket, and Upay. The minimum deposit is ৳300 and the minimum withdrawal is ৳500 for all methods.
habazi does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Check with your provider to confirm those charges.
After submitting a withdrawal request, please wait up to 3 hours. If you do not receive the money within that time, contact our 24/7 live chat. Having the transaction reference number handy will help resolve the issue faster.
Games and Gameplay
To bet on BPL matches, log in to your habazi account and go to the cricket section. Select a match and place your bet on markets such as match winner, top run scorer, or over/under. Confirm the odds before the match starts. Live betting is also available.
habazi offers slot games from multiple top providers including PG Soft, Pragmatic Play, and JILI. You can play popular slots like Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace. New games are added regularly, so check the slots page for updates.
RTP (Return to Player) is the long-term average payout percentage of a game. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. However, this is a statistical average — results in any single session can vary. A higher RTP means a relatively better chance of winning over the long term.
habazi Casino offers live table games from Evolution Gaming and Ezugi — live baccarat, roulette, blackjack, and live Andar Bahar. You get the experience of playing in real time with a real dealer. The full live casino experience is also available on mobile.
Yes, habazi offers betting on football, kabaddi, and other popular sports alongside cricket. You can also bet on the T20 World Cup, IPL, and other international tournaments. Go to the sports betting section to see available matches and markets.
Bonuses and Promotions
After opening a new account, you will receive a 100% welcome bonus on your first deposit, up to ৳8,000. For example, deposit ৳1,000 and get ৳1,000 in bonus — giving you a total balance of ৳2,000. Deposit ৳18,000 or more and receive the maximum bonus of ৳8,000 — giving you a total of ৳26,000.
The wagering requirement for the habazi welcome bonus is 15x. This means you need to wager 15 times the bonus amount before you can withdraw from it. For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.
As soon as you create an account at habazi, you automatically enter the VIP program at the Bronze level. Based on your regular play, you can move up from Bronze to Silver, Gold, and the highest level, Platinum. The weekly cashback amount increases at each level.
The weekly cashback across habazi's four VIP levels is as follows: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%. Higher levels also bring more benefits and priority support.
The list of games eligible for habazi bonuses is stated in the terms and conditions of each offer. In general, bonuses can be used on slots, fishing games, and some live casino games. Contact us via live chat for specific details.
Safety and Responsible Gaming
Yes, habazi uses SSL encryption technology to keep all personal and financial information secure. Your data is never shared with third parties without your permission. We operate as a safe and trustworthy platform.
You must be 21 years of age or older to play at habazi. You will need to confirm this condition when creating your account. Minors are not permitted to use the platform under any circumstances.
habazi takes responsible gaming very seriously. If you feel that your play is getting out of control, take a temporary break. Contact our support team and they will activate a temporary or permanent self-exclusion on your account. You can find more information on the responsible gaming page.
Once self-exclusion is activated, you will not be able to log in to your account for a set or indefinite period. During this time, no promotional messages will be sent to you from habazi. Contact us via live chat to activate or deactivate self-exclusion.
habazi features games from world-renowned providers such as Pragmatic Play, PG Soft, JILI, and Spribe. All these games use a Random Number Generator (RNG), which keeps every outcome completely random and impartial. Fair play is one of our core principles.
The habazi support team is available 24 hours a day, 7 days a week in Bengali via live chat. To contact us by email, write to [email protected]. For any issue — payment, account, or game-related — we are ready to provide a quick resolution.
Still have questions? Contact support
If you did not find an answer to your question in the FAQ above, our 24/7 Bengali support team is always ready. You will usually get a response via live chat within a few minutes.
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