habazi Privacy Policy

What Information We Collect

To provide services on habazi, we may collect the following types of personal information:

• Identity Information: Your full name, date of birth, national ID number or passport number (applicable for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers — only to process transactions.
• Technical Information: IP address, browser type, device information, and login time.
• Usage Information: Which games were played, session duration, betting history, and account balance.
• Cookie and Tracking Information: Website browsing behaviour, preferences, and session-related data.

We only collect information that is genuinely necessary for operating our services, managing your account, and complying with applicable regulations.

How We Collect Information

habazi may collect your information in the following ways:

• Direct Provision: You provide information yourself when filling out registration forms, submitting deposit or withdrawal requests, and contacting customer support.
• Automatic Collection: When you access our website, certain information is automatically collected through cookies, web beacons, and log files.
• Third Parties: Specific information may come to us from payment providers (bKash, Nagad, Rocket, Upay) and identity verification services.

Purpose of Information Use

Collected personal information is used for the following purposes:

• To create, verify, and manage your habazi account.
• To process deposit and withdrawal transactions and maintain financial records.
• To verify your age (for users aged 21 and above only).
• To provide customer support — resolving your issues via live chat or email.
• To prevent fraud, ensure security, and block unauthorised access.
• To operate responsible gaming tools and identify problematic behaviour.
• To meet applicable legal obligations.
• To improve your platform experience according to your preferences.
• To send relevant bonus offers and promotional information (if you have given consent).

Data Storage and Security

habazi has adopted industry-standard technical measures to protect your personal information. Our security measures include:

• SSL Encryption: Our entire website is secured by SSL/TLS protocol, which encrypts all data between your browser and our servers.
• Secure Data Storage: Your information is stored in encrypted databases with access restricted to limited personnel.
• Password Protection: Passwords are never stored directly — they are always kept in hashed form.
• Regular Audits: Our systems undergo regular security testing.

However, complete security on the internet cannot always be guaranteed. It is your responsibility to keep your account details confidential and to report any suspicious activity to us.

Sharing Information with Third Parties

habazi does not sell or rent your personal information. However, in certain circumstances we may share information with the following third parties:

• Payment Providers: bKash, Nagad, Rocket, and Upay — only the information necessary to complete transactions.
• Game Software Providers: Limited information necessary to deliver gaming services.
• Identity Verification Services: To confirm age and identity.
• Legal Authorities: To fulfil legal obligations or comply with court orders.
• Fraud Prevention Services: To detect and prevent illegal activity.

All these third parties are contractually bound to maintain the confidentiality of your information and may not use it for their own purposes.

Cookie Policy

Cookies are used on the habazi website. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functionality Cookies: Help remember your preferences (such as language).
• Analytics Cookies: Used to analyse website usage and improve services.

You can control or delete cookies through your browser settings. However, disabling certain essential cookies may affect some website functionality.

Data Retention Period

We retain your information for as long as necessary. In determining the retention period, we consider the following:

• All information is retained while your account remains active.
• Financial transaction records are kept for a specified period in accordance with applicable law.
• Some information may be retained even after account closure to meet legal obligations.
• Unnecessary information is regularly deleted using secure methods.

Your Rights

As a registered user of habazi, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right of Correction: You may request correction of incomplete or inaccurate information.
• Right to Erasure: In certain circumstances you may request deletion of your information (where no legal obligation requires retention).
• Restricting Processing: In certain cases you may request that processing of your information be limited.
• Unsubscribe from Marketing: You may stop promotional emails or messages at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

Protection of Minors

habazi strictly does not provide services to anyone under the age of 21. We actively operate an age verification process. If we learn that information of a minor has been inadvertently collected, we will immediately close that account and delete the relevant information.

If you are aware that a minor is using our platform, please notify us at [email protected].

International Data Transfers

In some cases your information may be transferred to servers outside Bangladesh. In such cases we ensure that:

• All necessary security measures remain in place during the transfer of information.
• The receiving party is contractually bound to provide protection equivalent to this privacy policy.
• SSL encryption remains active during the transfer as well.

Policy Changes and Updates

habazi reserves the right to amend this privacy policy at any time. If significant changes are made, we will notify you in the following ways:

• A notice will be published on the website.
• A message will be sent to your registered email address.
• The "Last Updated" date at the top of the page will change.

Continuing to use the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

Responsible Gaming and Use of Information

habazi gives the highest priority to responsible gaming. We use information about your gaming behaviour for the following purposes:

• To identify signs of excessive gaming or problematic behaviour.
• To manage requests for self-exclusion or deposit limit settings.
• To keep your gaming experience safe and enjoyable.

To learn more about responsible gaming, visit our Responsible Gaming page.